Retention programs built around your drivers' careers

Complete Care Retention Program

Identify Retention Risk Before It Becomes Turnover

Turnover rarely happens without warning. The challenge is identifying the warning signs early enough to do something about them.

PDA's Complete Care Retention Program provides consistent, one-on-one outreach to your drivers or employees, as often as weekly, to understand how they're doing, identify concerns and uncover potential retention risks before they become resignations.

When an issue needs attention, PDA quickly escalates it to the appropriate member of your team, creating an opportunity to intervene while the employee is still there to retain.

Every conversation also generates actionable employee feedback, giving leadership greater visibility into the issues, trends and experiences affecting your workforce.

Complete Care helps you:

• Identify employees at risk of leaving
• Intervene earlier on preventable turnover
• Give employees a real person to talk to
• Capture candid, actionable employee feedback
• Identify recurring workforce and operational issues
• Strengthen employee engagement and retention
• Reduce the cost of employee turnover

Real people. Real conversations. Actionable retention intelligence.

Q Texting Retention Program

Scalable Employee Feedback and Retention Monitoring

You can't address a problem you don't know exists.

PDA's Q Texting Retention Program provides a simple, scalable way to regularly check the pulse of your workforce and identify employees who may need attention.

Employees receive customizable text-message check-ins designed around your organization and workforce. When an employee indicates dissatisfaction, your team receives an immediate notification, helping you quickly identify potential retention risks and respond before a concern becomes a resignation.

Open-ended responses provide additional employee feedback and insight into the issues affecting satisfaction, engagement and retention.

Q Texting helps you:

• Monitor employee satisfaction at scale
• Identify dissatisfied employees quickly
• Capture employee feedback in real time
• Spot emerging retention trends
• Prioritize employees who may need intervention
• Maintain consistent contact with your workforce

Know who's doing well. Know who isn't. Know where to focus your attention.

Exit & Stay Interview Solutions

Understand Why Drivers Leave—and What Makes Them Stay

Exit interviews tell you what happened. Stay interviews can help you change what happens next.

PDA conducts structured, candid exit and stay interviews with drivers and employees, giving your organization an independent view of the experiences influencing retention and turnover.

Driver Exit Interviews

Employees don't always tell their manager the real reason they're leaving.

PDA provides a neutral third party for candid exit conversations. Drivers can speak openly about compensation, miles, home time, communication, equipment, management, job expectations and other factors that may have influenced their decision to leave.

We turn those conversations into actionable data, helping leadership identify recurring patterns, root causes and opportunities to prevent similar turnover in the future.

Driver Stay Interviews

Don't wait until a driver resigns to ask what would have made them stay.

PDA's driver stay interviews create structured conversations with active drivers to better understand what's working, what isn't and what could influence their decision to remain with—or leave—the company.

Stay interviews can uncover concerns around miles, pay, home time, dispatch relationships, equipment, communication, expectations and overall job satisfaction while there is still time to act.

They also help answer an equally important question: Why do your best drivers stay?

By understanding both sides of the retention equation, leadership can identify what needs to be fixed—and what needs to be protected.

PDA Exit & Stay Interviews help you:

• Understand the real reasons drivers leave
• Identify issues affecting active drivers before they resign
• Discover what your drivers value most
• Identify recurring causes of driver turnover
• Compare the experiences of drivers who stay with those who leave
• Turn qualitative driver feedback into actionable retention data
• Build better-informed driver retention strategies

Don't just ask why they left. Ask what will make them stay.

Resign to Rehire Solutions

Turn Former Employees Into Your Next Great Rehires

Sometimes the best person to recruit is someone you already know.

PDA's Resign to Rehire Program reconnects with former drivers and employees who are eligible for rehire to determine whether the right opportunity could bring them back.

A PDA retention specialist personally contacts eligible former employees, listens to their experience, identifies what influenced their departure and explores whether they would consider returning.

Every conversation provides additional insight into employee turnover while creating an opportunity to recover experienced talent already familiar with your organization.

And our model is performance-based: you only pay when an employee returns to work.

Resign to Rehire helps you:

• Re-engage rehire-eligible former employees
• Recover experienced drivers and employees
• Reduce recruiting and onboarding costs
• Learn more about why employees leave
• Build a stronger rehire pipeline
• Turn past turnover into future opportunity

They already know your company. We find out what it would take to bring them back.

RAMP+

Turn Employee Feedback Into Retention Intelligence

Your retention team shouldn't have to manage employee turnover from spreadsheets.

RAMP+ gives internal retention teams one centralized platform to manage employee outreach, document conversations, identify retention risks and turn workforce feedback into actionable intelligence.

RAMP+ helps your team know who needs attention, why they need attention and where retention issues are emerging across your workforce.

Built from PDA's experience conducting real retention conversations, RAMP+ combines retention workflow management, employee feedback data and executive-level analytics in one system.

With RAMP+, your team can:

• Manage employee retention outreach
• Schedule and track employee contacts
• Document feedback and retention concerns
• Identify employees who may be at risk
• Track issues and trends across your workforce
• View retention data through dashboards and reporting
• Give leadership greater visibility into the employee experience

Move beyond spreadsheets. Turn retention activity into retention intelligence.